Customer Support

We are happy to help! Our customer support team is ready to come to your aid Monday through Friday 9 A.M. to 5 P.M.

 

Have a Question?

Get in touch with us via our contact form. Please allow up to 48 hours for response.

 

 

FAQ 

WHEN WILL MY ORDER BE SHIPPED?

Orders placed Monday through Friday will generally be shipped on the following working day. All orders placed on a weekend or public holiday will generally be shipped the next working day.

 

HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

When your order has been shipped, we will send you an email with your tracking number and a link to where you can track it online. If you have registered for an account, you can also track this information in the "My Account" section of the site.

 

IS YOUR PACKAGING DISCREET?

All shipments are discreetly packaged in plain brown envelopes, boxes, or selected courier supplied packaging.

 

ARE YOUR DOCUMENTS AND RECEIPTS PACKAGED DISCREETLY?

Our shipping packaging makes no mention of the nature of the contents and they are included inside your package unless international customs regulations require us to do otherwise.

 

DO I HAVE A CHOICE IN HOW MY ORDER IS SHIPPED AND WHAT IS THE COST?

During our check out process you will be able to choose from a selection of couriers and service types with prices depending on your destination.

 

DO YOU OFFER FREE SHIPPING?

Promotional specials that include free shipping are sometimes featured on our homepage but are not guaranteed. We suggest subscribing to our mailing list to receive our latest offers as released.

 

DO YOU SHIP INTERNATIONALLY?

We can ship internationally to most destinations. Courier requires a physical address and a phone number for every international order. Depending upon your destination country, deliveries will take 3-10 business days. You may be subject to import duties and taxes, which are levied once the package reaches your country of destination.

 

 

Returns & Exchanges

B Swish does not accept any returns or exchanges and all sales are final. For all other inquiries, please contact us.

 

 

Warranty

If your product fails to work due to any defect in workmanship or materials within 90 days of purchase, B Swish will replace it with a like or similar item. 

 

 

Instruction Booklets

B Swish instruction booklets are categorized per line of product, please download the instruction booklet that is appropriate to your toys product line.

 

 

 

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